Redesigning PETER PAN

 
Fall 2020  /  3 weeks
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Role
UI+UX 
Visual Identity
 
Team
Individual
Peter Pan Bus Lines is one of the largest privately-owned bus companies in the United States. This remake of the mobile application aims to enhance the user's interactions with the service by minimising unnecessary travel information. 
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Interact with the final prototype here.

Existing User Interface

To identify problem areas for improvement.
Information overload
Incomplete text
Crowded menu
No recommendations
Misleading components

Problem Areas

The current version of Peter Pan's mobile app has problems with usability, visibility, learnability and discoverability.

Workflow Streamlining

Identifying workflow inconsistencies for improvement.
Old workflow-
Multiple options for same function
Disorganised hierarchy
New workflow-
Reduced, function-specific options
Payment confirmation screen 
Clear visual hierarchy

Low-fidelity prototypes

To simplify interactions based on new workflow.

Wizard of Oz Testing

To understand micro-interactions with paper prototypes.

Workflow Modification

Improving screens and navigation after paper prototype testing.
User feedback is implemented in the modification.

Style Guide

Proposed Concept

Simplified Information
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Concise, accessible options
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Minimal Text for usability
Booking a ticket

Search and book a ticket without any hassle

Browse through trips

Look at upcoming and past trips and tickets

Ease of Navigation

Refined options in the hamburger menu for accessibility

Figma Prototype